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Our Contact Information

BPA Health Corporate Headquarters

Address:  8050 W. Rifleman St., Ste. 100, Boise, ID 83704

Corporate Fax: (208) 344-7430


EAP Members & Employers

Contact our Customer Service Department at (800) 726-0003

Have general questions or inquiries? You may also text us at 208-336-4275  This line is monitored during regular business hours, Monday through Friday 8 am – 6 pm MST


Student & Family Assistance Program (SFAP)

Contact our Customer Service Department at (833) 935-3816

Have general questions or inquiries? You may also text us at 208-336-4275  This line is monitored during regular business hours, Monday through Friday 8 am – 6 pm MST


Customers, Brokers, Consultants & Visitors

Contact our Customer Relations Department at (800) 211-9477 or [email protected].

For an EAP quote, click here.


Providers

Contact our Provider Relations Department at (800) 688-4013 or [email protected].


State of Idaho Substance Use Disorder Treatment Clients

For information about benefits funded by the Idaho Department of Health & Welfare, Idaho Department of Correction, Idaho Department of Juvenile Corrections or the Idaho Supreme Court, Drug Court or Problem Solving Court, call (800) 922-3406.

SUD Fax: (208) 947-4392.


Hearing and Speech Impaired or Interpreter Services

Please note:  For hearing and speech impaired callers can use TTY or dial 711 from your telephone to be automatically connected to a TRS operator. Additional information on 711.  For callers needing interpreter services, you may access it by calling (800) 922-3406. Interpreter services are available for any language. Written information is available in English and Spanish.


Complaints

Call  (800) 486-4372 or complete this online form


Fraud, Waste or Abuse

Fraud, waste, or abuse may be reported directly to BPA Health by emailing [email protected].  Fraud, waste, or abuse may also be reported to a third-party anonymous and confidential reporting service by calling (855) FRAUD-HL (372-8345) or online at www.FRAUDHL.com using the company ID: BPAHealth.


General Inquiries

Please note: Our general inbox is not regularly monitored.  If you have a question specific to programs or services provided by BPA Health, please contact us directly using the options listed above.

Phone:  (800) 486-4372
E-mail:  [email protected]

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