This is supplemental information to the BPA Health Provider Manual, specific to EAP Providers. The EAP Provider Manual Supplement can be accessed here.

Please click on the link below to complete a Separate Incident Request for a client or their family member.

EAP Separate Incident Request Form

This document includes instructions on how to submit a complaint associated to EAP services to BPA Health.

This is a sample template for a standard release of information form.

BPA Health reviews the Provider Manual annually, at a minimum, incorporating changes since prior version. This document includes a general description of changes since the last manual update and the date of the change. They will be written into the next manual revision. List of updates can be found here.

The BPA Health policy detailing the rights and responsibilities of members/clients can be found here.

A copy of the rights and responsibilities can be found here.

The BPA Health Provider Manual can be found here.

There are additional benefit specific supplement manuals to augment the Provider Manual.

The one for EAP Providers that can be found here.

The one for SUD Providers can be found here.

SAMHSA’s National Helpline is a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.

Call 1-800-662-HELP (4357).

This document includes instructions on how to submit an appeal to BPA Health.  SUD Network providers, please see the associated SUD Appeals Submission Form.

BPA Health conducts its business fairly, impartially, in an ethical and proper manner, and in compliance with all laws and regulations. We are committed to conducting business with integrity underlying all relationships, including those with citizens, customers, suppliers, communities, and employees. We will investigate and address any instance of fraud, waste, or abuse that occurs in relation to our business.

See the attached for reporting fraud, waste and abuse.

This webinar will discuss important considerations and resources for counselors prior to using telehealth with individuals who are experiencing domestic violence.

The Power Point can be found here.

SAMHSA’s tips for survivors coping with grief after a disaster or traumatic event. Access here.

This document includes instructions on how to submit an adverse action appeal to BPA Health. Adverse actions include suspension or termination.

The Americans with Disabilities Act (ADA) guideline overview and resources for SUD Providers.

Resource information can be found here.

The YES Practice Manual provides information on how the system of care is used in practice.  It is a guide for youth, families, and providers.

To view the YES Practice Manual, please click HERE.

Informational card on opioid overdose resuscitation.